FAQs

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health and how our practice is run. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

Frequently Asked Questions

  • How are appointments scheduled?

    Routine well child appointments are scheduled 1 to 2 months in advance, as well as 1 year in advance. Please note there is high demand in summer months, so schedule early.


    Sick visits are usually scheduled the same day or within 24 hours of your request. We do have a rescheduling policy if you are late. Please see our Office Policies under About tab.

  • What if I must cancel an appointment?

    If you must cancel an appointment, please notify us at least 24 hours in advance or a missed appointment fee will be charged….see Office Policies under Patient Resources tab.

  • Can I ask for advice over the phone?

    Established patients are welcome to call our office during regular business hours to ask questions about basic newborn and child care and questions about illnesses. Messages left for our nurses will generally be answered within the hour, however, during times of high patient care volume it may be later. If you have a more urgent matter, contact the receptionist.

  • What if I have an emergency after-hours?

    If your child is experiencing a true medical emergency, call 911 immediately or proceed to the nearest emergency room. If you have an urgent medical matter that cannot wait until the office reopens you can contact us at our regular office phone number 703-777-5222 and the doctor on-call will be paged. If the doctor has not returned your call within 20 minutes please call again and be sure you have clearly left a phone number where you can be reached. If our usual phone system is down, updated details will be noted on the website announcements pop up as well as our facebook page. 


    Please note we DO NOT REFILL PRESCRIPTIONS OR MAKE APPOINTMENTS after regular office hours.

  • How do I obtain a prescription refill?

    Please have your pharmacy fax or electronically send a request for prescription refills which we will fill during our usual business hours. Prescriptions will generally be faxed back to your pharmacy within two business days. If your prescription was filled by a doctor other than from our practice we cannot “refill” the prescription. If we have not discussed or prescribed this medication for your child or if there is a lapse in its use, we will require an appointment before filling the prescription. You may leave a message on the nurses’ prescription refill line by phone if you have special circumstances not covered above.


    Prescriptions for controlled substances require 72 hours notice.  

  • Can I make an appointment if my child is having trouble in school or behavioral problems?

    Yes, our staff can schedule longer appointment times for a variety of issues or problems including attention issues, anger problems, anxiety issues, social problems, family discord, constipation and other medical or psychosocial issues of a more complex or extended nature.  It is important that you make this request at the time of scheduling or we may need to reschedule your appointment for another time.

  • How do I get forms completed for school or camp?

    In most cases our physicians will complete and sign forms during well child appointments so remember to bring them with you. This includes forms for administration of medications at school. There will be an administrative fee charged for forms requested at a time other than the appointment. We require a 48 hour turn around time on all routine school/activity/camp forms submitted outside the scheduled appointment.  Complex forms or letters require additional time as determined by the provider from whom the form is requested.

  • Are you accepting new patients?

    Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab. If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office prior to your appointment. This gives our doctors adequate time to prepare prior for your appointment, and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss.  


    Please make sure that your child's last well visit has been at least one year prior for insurance purposes. If the entire chart is unavailable in time, we ask that you please have your prior doctors office fax the vaccine records and last well summary to our office in the meantime. 


    Thank you and WELCOME ABOARD!

  • What days are you open?

    Our office is open Monday through Friday and Saturday is for SAME DAY SICK appointments only. 

  • Do you accept my health insurance?

    Please refer to our insurance page to review a list of accepted insurance providers.

  • What is a Pediatrician?

    A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and ALL of our pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.


    Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

  • May I request a specific Pediatrician for my visit?

    Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our wonderful physicians.

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

  • Why does my child need to receive vaccinations?

    Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 


    If you're apprehensive about vaccinations, please do not hesitate to contact our office.

  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

  • My child needs to see a specialist. What do I do?

    For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.


    For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

  • When will I receive lab or test results?

    You will receive a call quickly with any critical lab results that require urgent attention. Other abnormal lab results will be addressed  by the provider that ordered the labs or tests, typically within a week of the provider receiving results from the lab. Normal values  are reviewed by the physician that ordered them and can be viewed in your child's Patient Portal.  If the provider determines that additional action is required, you will either receive a phone call from our triage nurse or a web message through the Portal.

  • Does your practice support breastfeeding mothers?

    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.


    Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

  • Can I meet my pediatrician before my baby is born?

    Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office 2-3 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

  • When should my baby start solid foods?

    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit starting at age 4 months.

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics Bright Futures Guidelines--see Town Pediatrics Recommended Well Child Visit Schedule  under Services tab>>Well Child Visit.
     

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